Privacy Policy

This Privacy Policy describes how Deli Nerds ("we," "us," or "our") collects, uses, and shares information when you visit delinerds.com, place an order with us, or interact with us in-store or through third-party platforms.

Information We Collect

• Contact information: name, email address, phone number, and delivery/billing address when you place an order, sign up for updates, or contact us.
• Payment information: credit or debit card details processed securely through Square. We do not store full card numbers on our servers.
• Order information: items ordered, order history, and transaction records.
• Marketing preferences: your opt-in or opt-out status for SMS and email communications.
• Usage data: pages visited, time spent on the Site, browser type, and IP address collected automatically via cookies and analytics tools.

How We Collect Your Information

• Our website (delinerds.com), including at online checkout
• In-store at the point of sale
• Web signup forms on our Site
• Third-party platforms such as Yelp and others where you interact with our business

How We Use Your Information

• Process and fulfill your orders
• Communicate with you about your order or inquiries
• Send marketing messages via SMS and/or email if you have opted in
• Improve our website and services
• Comply with legal obligations

SMS Marketing (Text Messages)

By providing your mobile phone number and checking the opt-in box at checkout, in-store, or on a signup form, you consent to receive recurring automated marketing text messages from Deli Nerds, including promotions, special offers, and updates. Messages are sent using automated technology via Twilio and Square. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any text message you receive from us. You will receive one final confirmation message and no further texts will be sent. For help, reply HELP or contact us at eat@delinerds.com. Supported carriers are not liable for delayed or undelivered messages.

Email Marketing

By providing your email address and indicating your preference at checkout, in-store, on our website, or through a third-party platform, you consent to receive marketing emails from Deli Nerds, including promotions, menu updates, and news.

To opt out of marketing emails at any time, click the "Unsubscribe" link at the bottom of any email we send, or contact us directly at eat@delinerds.com. Please allow up to 10 business days to process your request. Note that even after unsubscribing from marketing emails, you may still receive transactional emails related to your orders.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, including Square (payments and marketing), Mailchimp (email marketing), Twilio (SMS delivery), and analytics platforms
• Third-party platforms (such as Yelp) through which you interact with our business
• Law enforcement or regulatory agencies when required by law

Cookies

Our Site uses cookies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings, though some features of the Site may not function properly.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. Marketing opt-out records are retained indefinitely to honor your preferences.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at eat@delinerds.com. We will respond within 45 days.

Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. Continued use of the Site constitutes acceptance of the updated policy.

Contact Us

Deli Nerds · Costa Mesa, CA · Email: eat@delinerds.com · Phone: 714-486-1777